Virtual Medical Assistance

Extend your healthcare team without extending the complexity.

Alaric Health Services provides structured Virtual Medical Assistance for the administrative, patient-facing and operational work that keeps healthcare practices moving.

Virtual Care Operations ● Operational
Patient Requests 24
Appointments 18
Open Tasks 07
Follow-Ups 13
Today's Coordination Queue
09:00
Appointment Coordination
READY
10:30
Insurance Follow-Up
ACTIVE
12:00
Patient Help Desk
ACTIVE
14:30
Referral Coordination
READY
Beyond Administrative Support

A virtual extension of your practice operations.

Modern healthcare teams manage patient communication, scheduling, referrals, insurance workflows, documentation and countless administrative tasks. Alaric's VMA model helps organize these activities around your practice's actual workflow.

Our Operating Model

Designed around how healthcare actually works.

Instead of treating every task as a separate request, we organize assistance around connected operational workflows.

01 / PATIENT

Patient Experience

Help patients navigate scheduling, communication, questions and routine administrative needs.

02 / PROVIDER

Provider Support

Reduce administrative friction around provider-facing coordination and daily operational tasks.

03 / OPERATIONS

Workflow Coordination

Connect appointments, referrals, insurance tasks, follow-ups and administrative queues.

04 / VISIBILITY

Task Visibility

Create clearer ownership and status across recurring virtual support activities.

01 • Patient Help Desk

Professional support at the patient touchpoint.

Support routine patient-facing administrative needs with organized communication and escalation workflows.

  • Patient Calls
  • Patient Messages
  • Appointment Questions
  • General Inquiries
  • Follow-Up Communication
  • Administrative Assistance
  • Information Routing
  • Escalation Coordination
Patient Support Queue
Appointment Question OPEN
Prescription Routing ROUTE
Insurance Question FOLLOW-UP
Provider Message ESCALATED
Appointment Request READY
Appointment Coordination
M
T
W
T
F
S
S
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
02 • Scheduling & Coordination

Keep the appointment calendar moving.

Scheduling support designed to reduce administrative friction and help patients and providers stay coordinated.

  • Appointment Scheduling
  • Rescheduling
  • Appointment Confirmation
  • Cancellation Handling
  • Recall Coordination
  • Calendar Management
  • Provider Availability
  • Patient Reminders
03 • Insurance & Eligibility

Connect patient access with revenue-cycle workflows.

Virtual support for routine insurance-related administrative workflows and coordination with the appropriate internal or billing team.

  • Insurance Verification
  • Eligibility Support
  • Benefits Information
  • Insurance Updates
  • Coverage Documentation
  • Referral Verification
  • Authorization Coordination
  • Payer Information
Patient Access Workflow
Patient Information
01
Insurance Details
02
Eligibility / Benefits
03
Documentation / Routing
04
Referral Coordination
Referral Received
01
Information Review
02
Scheduling Coordination
03
Status Follow-Up
04
04 • Referral & Authorization Coordination

Keep referrals from getting lost between teams.

Organized support for referral-related administrative workflows, status checks and coordination between patients, providers and appropriate teams.

  • Referral Intake
  • Referral Tracking
  • Referral Status
  • Document Coordination
  • Specialist Scheduling
  • Authorization Coordination
  • Follow-Up
  • Escalation Routing
05 • Provider Administrative Support

Give providers more room to focus on care.

Administrative assistance for recurring operational tasks that support the day-to-day functioning of healthcare teams.

  • Inbox Organization
  • Task Coordination
  • Administrative Follow-Up
  • Document Routing
  • Referral Coordination
  • Appointment Support
  • Workflow Tracking
  • Administrative Reporting
Provider Operations
Provider Inbox 07 TASKS
Referral Queue 04 OPEN
Documents 06 READY
Patient Follow-Up 09 DUE
Admin Queue 03 ACTIVE
Structured Task Management
Receive
01
Prioritize
02
Execute
03
Document
04
Escalate / Close
05
06 • Workflow Management

A clear path for every recurring task.

Our virtual assistance model emphasizes structured task ownership, status visibility, documentation and appropriate escalation.

  • Task Queues
  • Daily Worklists
  • Priority Management
  • Status Tracking
  • Follow-Up Queues
  • Escalation Workflows
  • Completion Tracking
  • Operational Reporting
07 • Professional Standards

Healthcare support requires discipline.

Virtual assistance should fit into the practice's existing processes, permissions and compliance requirements rather than creating another disconnected system.

  • Role-Based Access
  • Workflow Discipline
  • Secure Communication Practices
  • Documentation Standards
  • Escalation Protocols
  • Task Accountability
  • Process Consistency
  • Operational Visibility
Operational Controls
01
Defined Access Role-based workflow participation
02
Clear Escalation Route appropriate matters to the right team
03
Documented Tasks Maintain workflow visibility
04
Consistent Process Repeatable operational standards
Why Alaric VMA

Built to become part of your team.

01

Patient-Centered

Professional support around the patient experience without losing sight of practice workflows.

02

Operationally Structured

Tasks are organized into clear queues, workflows and ownership.

03

Scalable

Support can evolve as your practice volume and administrative needs change.

04

Workflow Focused

Designed around your existing systems and processes rather than forcing a generic model.

05

Responsive

Structured communication and follow-up help keep important administrative work moving.

06

Results Oriented

The goal is simple: reduce operational friction and help your healthcare team work more effectively.

Partner With Alaric

Let's build a better support workflow.

Tell us what your practice needs help managing. We'll help identify the areas where Virtual Medical Assistance can fit into your operations.

Start a Conversation